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CompTIA A+ Remote Support Technician Training

 
CompTIA A+ Remote Support Technician Training
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CompTIA A+ Remote Support Technician Training Online $345.00

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CompTIA A+ Remote Support Technician Training DVD CBT $345.00

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CompTIA A+: Remote Support Technician


Schedule our instructor-led classroom training at your convenience and never miss another lecture or fall behind. You are in complete control. We invited the best CompTIA A+ Certified Trainers in the industry to help us develop the ultimate training and certification program which includes everything you need to fully prepare for and pass your certification exams.

A+ Certification is the computer industry recognized credential that certifies the competency of PC Service Specialists. It is sponsored by CompTIA, the Computing Technology Industry Association, and tests are administered by Sylvan Prometric. This certification program is backed by over 50 Major computer hardware and software manufacturers, vendors, distributors, resellers, and publications. Certification provides a wealth of benefits to any person seeking a job in the computer industry! Your successful computer career can start with this one course, or it can serve as proof of your computer hardware and operating system knowledge as a professional already in your field.

A+ training and certification can provide a pathway to a good job. It can also lead to a very good job for people without strong educational credentials or previous work experience.
- CompTIA Research

Package Includes

  • Online course featuring live instructor-led classroom sessions with full audio, video and demonstration components
  • Printable courseware
  • Step-by-step hands-on-labs Try out one of our labs...*
  • Introducing the All-New Live Demonstrations where the instructor brings the physical components of the hardware to life
  • Optional - Exclusive LearningZone live mentoring help whenever you need it! Our Certified Trainers are available around the clock, 24/7. (Valued at $195) Click for More Details
  • Focused on practical solutions to real-world development problems
  • Proven technique - actual exam secrets review
  • Microsoft authorized MeasureUp Exam Simulations*
  • *These product options are only available in the DVD/CD CBT format and not available in the online delivery


Sandra Batakis - A+ Trainer, MCT, MCSE, CIW
Sandra is a Senior Microsoft Certified Instructor with over 10 years in the IT certification training and courseware development field. She has offered a wide variety of IT training and high level consulting projects for Fortune 500 companies. She possesses extensive hands-on IT experience including working with building computer networking infrastructure, configuring LAN, WAN and Internet security gateways, Implementing and migrating to Microsoft Exchange 5, 2000,2003 and the new Exchange 2007. She has delivered numerous Microsoft, CompTIA and Adobe classroom-based as well as online Boot Camps and Seminars across the United States.

Course Features

Main Menu
Move through hours of in-depth content, quickly and easily, due to the efficient and organized structure.
PowerPoint
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more.
Exclusive Learning Zone
Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are, day or night. This level of student/instructor interaction provides real-time training specific support and extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules.
Controls
Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.
Full-Motion Video
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.
Study Guides
Printable study guides for the entire course are available. This allows all material to be viewed, reviewed, and printed for viewing at a later date.
Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section.
Resume
All courses are resumed to where you left off last session, allowing you to learn when it is convenient for you without the hassle of remembering where you were.
Microsoft-Authorized Practice Exams
Logical Security includes authorized practice exams from a Microsoft Certified Practice test provider (MeasureUp) to fully prepare you for the certification exams. Because many companies offer training and practice tests, the Microsoft MCP program has designated MeasureUp as a certified test provider to help IT candidates select the highest quality products and services. Microsoft performs quality reviews on all practice test providers, and only approved practice test vendors bear the Microsoft Certified Practice test provider logo.
Live Demonstrations
Demonstrations are a way for the instructor to show and tell the user how to perform a task by actually doing it on screen in front of them. In this format it gives the user the power to see things done by a professional in the intended environment as many times as they would like.
Labs
This course features cutting-edge, interactive labs, which provide a hands-on learning experience. This environment allows you to interact with the software with out the need for purchasing it or having it installed on your computer.


Course Introduction

  • Course Introduction

Chapter 1 - Expansion Cards

  • Expansion Cards
  • Buses
  • PCI Bus Slots
  • Live Demo - PCI Bus Slots
  • Handling Expansion Cards
  • System Interaction
  • Interrupts
  • IRQs
  • Assigning IRQs
  • I/O Addresses
  • DMA Channels
  • Base Memory Addresses
  • Demo - Device Manager and Resources
  • Drivers
  • PC Sound
  • Demo - Sound/ Control Panel
  • Sound Card Components
  • A Sound Card
  • Sound Card Connectors
  • Live Demo - A Sound Card
  • Speakers
  • Modems
  • Riser Cards
  • Softmodems
  • System Resources
  • Modem Connections
  • Internal Modem Symptoms
  • AT Commands
  • HyperTerminal
  • Speed Standards
  • Type II PC Card
  • PC Card Bus Types
  • Card and Socket Services Specifications
  • Live Demo - Mini PCI Card
  • Legacy Devices
  • Controllers and Interfaces
  • PC Drive Interfaces
  • ATA Motherboard Connectors
  • Standard IDE Cable
  • 80-pin ATA Cable
  • Live Demo - SATA Data Cable
  • Drive Identification
  • Primary and Secondary
  • SCSI
  • SCSI Device IDs
  • Termination
  • SCSI ID and Termination
  • Differential SCSI
  • Other Interfaces
  • Video Adapters
  • Creating an Image
  • Maximum Colors
  • Video Standards
  • SuperVGA
  • 15-pin VGA/SVGA Connector
  • VGA/SVGA Socket
  • DVI Connector Types
  • DVI-I Connector
  • Video Drivers
  • Video Adapter Slot Types
  • An AGP Video Card
  • PCIe Video Card
  • Video Card Symptoms
  • Live Demo - RJ-11 Connectors
  • Sound Card Symptoms
  • Chapter 1 Review

Chapter 2 - Data Storage

  • Data Storage
  • Hard Drive Components
  • Live Demo - Hard Drive Components
  • Head Crash
  • Hard Drive Installation
  • ATA Drive Identification
  • SCSI Drive Identification
  • Chassis Installation
  • Data and Power Cable Connections
  • Hard Drive Geometry
  • Hard Drive Preparation
  • Low-Level Formatting
  • Partitioning
  • Unpartitioned Disk in Windows
  • Partition Types
  • Formatting
  • Partitioning Utilities
  • File Systems
  • FAT File System
  • NTFS File System
  • Comparison
  • Organization of Data
  • Demo - Directory Trees
  • File Fragmentation
  • Hard Drive Maintenance
  • CD Drive Components
  • Components of a CD
  • Recordable CDs
  • CD Drive Speeds
  • DVDs
  • DVD Types
  • Using CD and DVD Drives
  • Optical Drive Connections
  • Optical Drive Installation
  • Optical Disc and Drive Cleaning
  • USB Flash Drives
  • Live Demo - USB Flash Drives
  • Flash MP3 Player
  • Floppy Disks
  • 5.25 Floppy Disk
  • Capacities
  • Write Protection
  • Diskette Preparation
  • Floppy Controller Resources
  • Floppy Drive Cable
  • Floppy Controller Connector
  • Boot Floppies
  • Backup Methods
  • Tape Formats
  • Chapter 2 Review

Chapter 3 - Printers

  • Printers
  • Dot-Matrix Printer
  • Dot-Matrix Printer Issues
  • Other Impact Printers
  • An Inkjet Printer
  • Inkjet Printer Cartridges
  • Inkjet Cartridge Print Heads
  • Inkjet Print Quality
  • Demo - Install an Inkjet Printer
  • Straight-Through Paper Path
  • Curved Paper Path
  • Laser Printer
  • Laser Printer Components
  • Laser Printing Process
  • Demo - Install a Network Printer
  • Other Printer Types
  • Main Windows Components
  • Inkjet Communications Interfaces
  • Inkjet Problems
  • Laser Printer Communications Interfaces
  • Laser Printer Problems
  • Demo - Printer Configuration Options
  • Chapter 3 Review

Chapter 4 - Operating Systems Fundamentals

  • Operating Systems Fundamentals
  • Windows
  • Demo - Microsoft Windows XP
  • Mac OS X
  • Demo - Windows 2000 Professional
  • RedHat Linux
  • OS Basics
  • XP Stability Improvements
  • Application Failure Reduction
  • Security Features
  • Demo - Windows Security Center
  • Software Management
  • Hardware Support
  • IT Assistance and Management
  • IT Troubleshooting and Tools
  • Mobile User Features
  • Networking Features
  • Demo - Network Wizard
  • Windows XP Professional Features
  • Windows XP Pro Features (Cont.)
  • Demo - GP Console / File Security
  • Windows XP Pro Networking
  • Demo - Windows XP Professional and Computer
  • Management
  • System Tools
  • MS-DOS Navigation Commands
  • Demo - Command/cmd
  • Demo - /a:attributes
  • Demo - /o:sortorder
  • Demo - Chdir/cd command
  • Mkdir/md command
  • Navigating in Windows Explorer
  • Demo - Windows Explorer
  • Creating a Directory in Windows Explorer
  • Copying in Windows Explorer
  • Deleting in Windows Explorer
  • File Types
  • File Extensions
  • File Extensions (cont.)
  • File-Name Limits
  • Creating a Text File
  • Demo - File Attributes
  • Attrib Command
  • Attrib Switches
  • Demo - Editing a File in Notepad and DOS
  • File Permissions
  • NTFS File Permissions
  • NTFS Folder Permissions
  • Chapter 4 Review

Chapter 5 - OS Maintenance and Troubleshooting

  • OS Maintenance and Troubleshooting
  • Startup Process
  • NT/2000/XP Based Startup Files
  • OS Startup Files
  • Computer Management
  • One or More Services Failed to Start
  • NTOSKRNL.EXE is Corrupted or Missing
  • Operating-System Load Errors
  • Startup Modes
  • Demo - Startup Options
  • System Configuration Utility
  • Demo - Services Page
  • System Restore
  • Demo - System Restore in Windows XP
  • Emergency Repair Disks
  • Windows 2000 ERD
  • Automated System Recovery
  • ASR Tasks
  • Recovery Console
  • Folder Access in Recovery Console
  • Demo - Recovery Console
  • Chapter 5 Review

Chapter 6 - Networking

  • Networking
  • Network Operating Systems
  • Windows 2000
  • Windows 2000 Server Domain
  • Active Directory Trees and Forests
  • Active Directory
  • Windows Server 2003
  • Novell NetWare
  • Novell/Microsoft Connectivity
  • UNIX and Linux
  • UNIX and Linux (Cont.)
  • Network Infrastructure Services
  • Application Servers
  • Client Operating Systems
  • Windows 9x/Me
  • Windows 9x/Me (Cont.)
  • Windows NT and 2000, Compared
  • Windows XP
  • Linux
  • Mac OS
  • Network Interface Card (NIC)
  • MAC Addresses
  • Demo - MAC Addresses
  • Network Protocols
  • Common Network Protocols
  • IP Addresses
  • Subnet Masks
  • DHCP Process
  • DHCP (Cont.)
  • Demo - IPCONFIG
  • Additional TCP/IP Properties
  • Computer Names
  • Demo - Computer Names
  • Windows Workgroups and Domains
  • NWLink
  • Network Client Software
  • Demo - Installing Protocols and Network Clients
  • Share Permissions
  • Effective Permissions
  • Demo - Permissions / Share
  • Connecting to Shares
  • Demo - Connecting to Shares
  • Share Printers
  • NetWare Client Software
  • Basic Terminology
  • TCP/IP Protocol Suite
  • Communication via PSTN
  • Cable Modem
  • ISDN
  • DSL
  • Satellite
  • Wireless WAN
  • Voice Over IP
  • WAN Bandwidth Technologies
  • T Lines and E Lines
  • T Lines and E Lines (Cont.)
  • X.25 and Frame Relay
  • X.25 Defined
  • X.25 and Frame Relay (Cont.)
  • ATM (Asynchronous Transfer Mode)
  • ATM (Cont.)
  • Mesh Topology
  • LAN Internet Connections
  • NAT (Network Address Translation)
  • Remote Connections
  • Network Protection
  • Port and Packet Filters
  • Demo - Windows Security Center
  • DMZ
  • DMZ Configurations: Screened Host
  • DMZ Configurations: Bastion Host
  • DMZ Configurations: Three-Homed Firewall
  • DMZ Configurations: Back-to-Back Firewall
  • Intrusion Detection Software (IDS)
  • Intrusion Detection Software (IDS) (Cont.)
  • Secure Sockets Layer
  • Secure Electronic Transactions
  • Antivirus Software
  • Privacy Issues
  • SPAM Protection
  • Stop Pop-up Ads
  • Remove Spyware
  • Demo - Control Cookies
  • Web Browsers
  • Internet Explorer Security Zones
  • Demo - Security Levels
  • Wireless Standards
  • 802.11 Standards
  • WLAN Security Problems
  • WLAN Security Solutions
  • Windows XP Wireless Clients
  • Windows 2000 Wireless Clients
  • Windows CE Wireless Clients
  • Electrical Interference
  • Crosstalk
  • Cable Testing Devices
  • Cable Tests
  • To Troubleshoot a Network Client..
  • Network Analyzers
  • Portable Network Analyzer
  • NIC Drivers
  • TCP/IP Configuration
  • Troubleshooting TCP/IP
  • Demo - Troubleshooting TCP/IP
  • Troubleshooting TCP/IP (Cont.)
  • Demo - Troubleshooting TCP/IP (Cont.)
  • SNMP Agent
  • UNIX Ifconfig
  • Chapter 6 Review

Chapter 7 - Security

  • Security
  • User Accounts
  • Groups
  • Workgroups
  • Active Directory
  • Demo - Local Users and Groups
  • Demo - Active Directory Groups
  • Authentication
  • A Fingerprint Scanner
  • Smart Card and Reader
  • Installing Biometrics and Smart Card Readers
  • Fobs
  • Protocols
  • File System Security
  • NTFS Advantages
  • NTFS Security
  • NTFS Permissions
  • Disabling Simple File Sharing
  • Demo - Simple File Sharing
  • Encryption
  • Security Policies
  • Auditing
  • Auditing Guidelines
  • Demo - Auditing
  • Physical Access Restrictions
  • Corporate Security Policies
  • Social Engineering Attacks
  • Alleviate Security Weaknesses
  • Malicious Software
  • Prevention
  • Network Security
  • Chapter 7 Review

Chapter 8 - Professionalism and Communication

  • Professionalism and Communication
  • Professional Service
  • Service Level Agreements
  • Problem Tracking
  • What to Track
  • Help Desk Software
  • Chapter 8 Review
  • Course Closure




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Last Updated: Friday, 30 July 2010 18:11
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