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IT Helpdesk Support Technician Career Track
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IT Helpdesk Support Technician Career Track
Logical Security's IT Helpdesk Support Technician Career Track will prepare you in providing desktop and basic network support to customers in a corporate setting. This intensive hands-on training program is available in CBT, or in an online format that offers the flexibility in training needed by today's IT professional. It will help you develop the technical skills and knowledge necessary for the effective operation and support of personal computers.
The high demand brought on by of millions of desktop PCs used in the business world have generated a sincere need for Helpdesk Support Technicians who can test, configure, install and support PC hardware and software. Logical security's online training CBT will give today's Helpdesk Support Technician the ability to analyze, diagnose, troubleshoot, and resolve hardware and software problems in order to answer an array of problems, from simple user errors to sophisticated hardware issues.
The IT Helpdesk Support Technician Career Track provides much of the knowledge and many of the skills you need to pursue all of the following certifications:
Package Includes IT Helpdesk Support Technician Career Track Exam #
| Course Name
| Labs
| Printable Courseware
| List Price
| 220-601
| A+ Certification
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| $595.00
| 220-602
| 220-603
| 220-604
| N10-003
| Network+ 2005 Certification
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| $595.00
| SK0-002
| Server+ 2005 Certification
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| $595.00
| XK0-002
| Linux+ 2005 Certification
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| $595.00
| 70-271
| MCDST Certification
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| $795.00
| 70-272
| Complete Training
Totals:
| Retail Price
| Suite Price
| You Save
| $3175
| $995
| $2180
| - The Online course features live instructor-led classroom sessions with full audio, video and demonstration components
- Interactive Hands-on-lab simulations*
- Printable Courseware
- Exclusive LearningZone Live Mentor Help whenever you need it! Exclusive LearningZone - Why wait for email support? Chat Live with our Certified Instructors anytime around the clock (24x7)
- 7 Microsoft Authorized MeasureUp Exam Simulations
- Free 1 Year Upgrade Policy
- *These product options are only available in the DVD/CD CBT format and not available in the On-Line Delivery
 Bill Ferguson - Microsoft Certified Trainer (MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+)
Bill has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill has recently coauthored an ExamCram guide with Diane Barrett, Implementing and Administering Security in a Windows Server 2003 Network, and has written MCDST: Microsoft Certified Desktop Support Technician for Sybex Press. ... Click here to view Bill Ferguson on Microsoft.com
 Kenneth Mayer - Certified CEH Trainer (CCSI, MCT, CCNP, CCDA)
Ken Mayer is a Microsoft Certified Trainer as well as a Certified Ethical Hacker Trainer and Security consultant. He started his career in computer technology in 1980s. He has offered a wide variety of IT training and high level consulting projects for Fortune 500 companies across the United States and Western Europe. He has achieved the Certified Cisco Systems Instructor certification. The CCSI certification involved a two-day lab and observation event held on Cisco in Paris, France Facility. This gave Ken the accreditation to be able to deliver Cisco Authorized Courses as a CCSI. He has taught the full line of Cisco CCNA, CCDA, CCNP, CCDP and CCIP course curriculums, including Cisco's security appliances such as PIX and IDS.
 Kevin Wolford - Mr. Wolford started his computer career in 1983. He has been a technical writer, network administrator, and trainer. Kevin spent many years with Novell and is a CNI and Master CNE. In 1998 Kevin founded Tech Training, giving him a chance to test his training ideas. He is also an MCSE, Microsoft Certified Trainer MCT, and is certified in SMS, SQL Server, TCP/IP, NT Workstation, NT Server, Exchange Server, Windows 9x and 2000. Kevin has authored Microsoft certification books for New Riders and Sybex. He owns a consulting company dedicated to teaching complex technical topics in a simple way. He was involved in the early stages of Windows.NET Server's development and beta testing.
 Linda McKinnon - Linux Expert, Renowned Linux Study Guide Author
Linda McKinnon has more than 10 years of experience as a successful trainer and network engineer, assisting both private and public enterprises in network architecture design, implementation, system administration, and RFP procurement. She is renowned book author and has published numerous Linux study guides for Wiley Press and Gearhead Press.
Course Features | | Main Menu
Move through hours of in-depth content, quickly and easily due to the efficient and organized structure. | | | PowerPoint
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more... | | | Exclusive Learning Zone
Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are, day or night. This level of student/instructor interaction provides real-time training specific support and extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules. | | | Controls
Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises. | | | Full Motion Video
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience. | | | Study Guides
Printable study guides for the entire course are available. This allows all material to be viewed, reviewed, and printed for viewing at a later date. | | | Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section. | | | Resume
All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you were. | | | Microsoft Authorized Practice Exams
Logical Security includes Authorized Practice Exams from Microsoft Certified Practice Test Provider; MeasureUp to fully prepare you for the certification exams. Because many companies offer training and practice tests, the Microsoft MCP program has designated MeasureUp as a certified test provider to help IT candidates select the highest quality products and services. Microsoft performs quality reviews on all Practice Test Provider, and only approved practice test vendors bear the Microsoft Certified Practice Test Provider logo. | | | Live Demonstrations
Demonstrations are a way for the instructor to show and tell the user how to perform a task by actually doing it on screen in front of them. In this format it gives the user the power to see things done by a professional in the intended environment as many times as they would like. | | | Labs
This course features cutting-edge, interactive labs, which provide a hands-on learning experience. This environment allows you to interact with the software with out the need for purchasing it or having it installed on your computer. |
Logical Security Computer-Based Training is a cost effective method that meets the critical demands of computer users. Experience our expert-led computer training courses in a comfortable and convenient environment. You get the feel of a computer training school delivered through flexible and familiar technology.
Training comes to life with our full motion video, challenging labs, critical assessment and real-world insight from experts with vast experience in the subject matter. Engage in dynamic learning where multiple senses help reinforce learning concepts. See the steps, hear the explanations then put your skills to work. Our proven methodology provides an unequalled training experience with exceptional results.
Choosing Logical Security's training with our expert-created study guides and interactive labs will result in an engaging learning experience. You will find that Logical Security's training is second to none. Logical Security alone is the best site to offer the equivalent to an actual Microsoft training. See the steps, hear the explanations then put your skills to work. Our proven methodology provides an unequalled training experience with exceptional results. Distinguish your knowledge. Enhance your career.
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Last Updated: Saturday, 13 March 2010 18:02
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